About The Event

The rules for customer engagement have changed dramatically in recent years - instantaneous, personalized and effective customer service has become the new standard. More than any other customer touch point, your support interactions are your best chance to engage directly with customers as a problem solver, which means they are your best opportunity to quickly gain (or lose) their trust.

How can today’s fast growth and agile businesses deliver the most effective customer experience possible and capitalize on every opportunity to drive customer engagement and happiness?

Join us for The Customer Happiness Tour: SF, where Dana Kilian, VP of Customer Experience at Eventbrite, Chad Horenfeldt, VP of Customer Operations at Influitive, and Girish Mathrubootham, CEO of Freshdesk, will share their experience and their Secret Sauce for keeping their customers happy as their businesses grow.

Why Attend

Gain tactical ideas and insights to improve customer service

Meet and network with Dallas’ incredible leaders of great brands

Learn about emerging technology trends in customer support

Who Should Attend

If you lead a Customer Success, Customer Experience, or Customer Support organization or you run a company that puts a premium on exceptional customer experience, this event is for you.

Key Themes

How to take your support from reactive to proactive

How to engage employees to consistently exceed customer expectations

How to scale a customer service organization in the face of rapid growth, including hiring, training, and incenting the right behaviors

How to deliver on the promise of customer service to build trust and loyalty among your customer base


Dana Kilian

VP, Customer Experience at Eventbrite

Dana ensures Eventbrite's customers are fanatically happy with their service and support. Perfecting scalable, efficient, and personal service, Dana has helped Eventbrite achieve and maintain one of the highest Net Promoter Scores possible.

Her passion for improving the customer experience began on the AdWords team at Google. She contributed to the hyper-growth of Google client services teams by managing strategic relationships with AdWords customers, developing and leading training programs, mentoring new managers, and leading a team of world-class CSRs.

Chad Horenfeldt

VP, Customer Success at Influitive

Chad loves customers and is passionate about customer success. He relies on his 13 plus years of experience helping companies of all sizes maximize technology to propel their business. At Influitive, Chad is the Vice President of Customer Success and is charged with creating the best customer experience possible to increase customer advocacy that will ultimately lead to a constant stream of referrals and creating life-long partnerships with customers.

Prior to Influitive, Chad spent 8+ years at Eloqua in customer success, eventually leading the customer success team and helping the company grow from $3 million to over $100 million in revenue.

Girish Mathrubootham

CEO at Freshdesk

Girish is the founder and CEO of Freshdesk. The company provides customer support software that makes it easy for businesses of all sizes to engage with customers. Founded in Oct 2010, Freshdesk has scaled to a global team of 350 people, serving more than 30,000 customers in just 3 years. Girish has kept the company focused on customer satisfaction throughout the company’s growth, and launched a campaign in 2014 to inspire more CEOs to get involved in support: http://www.ceoonsupport.com/


Registration for The Customer Happiness Tour: SF is FULL
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  • Le Méridien San Francisco
  • 333 Battery Street,
  • San Francisco, California
  • United States